In-Studio Community Etiquette

• For all classes, arrive 10 minutes early, except your first class, then arrive 15 mins early.
• Please be on time; we lock the door at class start time.
• Please do not bring valuables to the studio. Do not leave valuables in the common areas, including keys. Storage areas are not  secure or monitored; We cannot be responsible for lost or stolen items.

General policies:

All class passes, unlimited months and monthly auto renew memberships become active on day of purchase, may not be shared, and are non-refundable and non-transferable. Workshops and special classes are not included in memberships.  New Client Special may not be extended for any reason.

Currency exchange: We are a cashless studio and accept Visa, MasterCard and Discover.

Lost and found: All belongings left behind will be donated on the last day of each month. Items may be picked up from the lost and found during our lobby hours, 15 minutes prior to each class on the published schedule. We cannot be responsible for the security and safety of items left behind or lost/stolen during class.

Reservations: Reservations are a must.

Cancellation policy: Late cancel/no show/late arrival penalty 

If you no show or cancel your reservation within an 2-hours of class you’ll incur a $20 per occurrence No Show/Late Cancel Fee.  No show is anyone who has not arrived by start of class time. Late arrivals will not be admitted and will be subject to the $20 fee. We’ll add the class back to your account for future use. Likewise, if we do not receive your cancellation because you cancelled by phone, voicemail, email, DM, social media comment or any other way other than cancelling online by removing yourself from the class roster, your will be subject to cancellation fees.

Inclement weather, health of staff

Safety of our clients and staff are our priority, which may necessitate class cancellations.  Our online schedule or app is the definitive location to view our most up-to-date schedule; we update it 90-12- minutes prior to class, please check before coming to the studio. Class reservations ensure we’ll send you a personal message if class is cancelled. If classes are canceled due to weather events or Acts of God outside our control — including but not limited to storms, snow, power outages, and flooding, we are unable to offer compensation or adjustments to customer accounts.

Retail return policy

Twist Yoga accepts returns or exchanges for regularly priced merchandise within 14 days of purchase. To be eligible for return, merchandise must have tags attached and be unused, unworn and undamaged. All sales and discounted merchandise are final.  Proof of purchase required for all returns.

Twist Monthly Memberships: Monthly AutoRenew policies

Premier Membership: Unlimited Access: No minimum commitment or multi-month contract.  Just great unlimited yoga for in-studio and online classes for $142/month with autorenew.  Memberships activate on the day of purchase; Monthly membership dues are charged to your card the same date every month and continue to charge until we confirm your email request for membership termination or suspension.

Flex(ible) Membership – 5 classes/mo:  Flex Membership is a 5 class per month monthly auto renew membership.  Any unused classes will be lost; classes will not roll over.  The 5 classes can be used for in-studio or livestream classes and you have unlimited access to the on-demand video library. Memberships activate on the day of purchase; Monthly membership dues are charged to your card the same date every month and continue to charge until we confirm your email request of membership termination or suspension.

Suspending or terminating memberships:

Suspension: Premier monthly members are eligible for one, annual membership suspension(freeze) for a minimum of 2 weeks and maximum of 3 months.  Suspension/cancellations are complete only when we confirm your email; if you don’t receive an email from us, that means we didn’t receive your email. A minimum of 14 days notice prior to suspension start is required, and start/end dates of suspension must be submitted in writing via email to hello@twistyogaedmonds.com. We are not able to facilitate suspensions or issue refunds for suspensions requested retroactively.  To protect you and create a paper trail,  we are not able to accommodate suspension requests made in person at the front desk, via social media, over the phone or any other way except emailing us at hello@twistyogaedmonds.com. Memberships will be subject to the terms of membership when reactivated from suspension. Flex(ible) memberships cannot be suspended; these memberships may upgrade to Premier membership to enjoy suspension privileges.

To terminate (cancel) your membership, requests must be made in writing via email to hello@twistyogaedmonds.comat least 14 days prior to your next charge date.  We are not able to offer refunds or account changes with notification 13 days or less prior to a monthly charge.  Absolutely no retroactive refunds for notices received after a monthly dues charge, regardless of usage or circumstance.  We do not monitor your accounts for non-use; our memberships continue to charge until we confirmyour email notification. Please note all suspension or termination requests must be made in writing via email to hello@twistyogaedmonds.comin order to create a paper trail which protects you.

Freezing a 10 class pass:

For 10 class passes, one-year expiration date may be adjusted for medical issues that result in the inability to practice for longer than 7 days.   It is the student’s responsibility to notify the studio at the time of injury or illness. We are unable to make adjustments to dates retroactively. A statement of injury or illness must be documented in writing by a physician before any adjustment to the membership is made.  Memberships and class packages may not be extended to accommodate non-use, vacation and/or travel dates.

Scholarship discounts for underserved populations:

Twist Yoga’s scholarship program is to benefit underserved populations including, but not limited to – people of color, LGBTQ, veterans, disabled and fixed income seniors – as part of our overall mission that yoga shall be available to everyone.  It serves our effort for an inclusive yoga community that allows the teachings, practice and benefits of yoga to be accessible for everyone across socioeconomic and demographic groups. Scholarship is meant to encourage individuals who are passionate about delving into their spiritual practice, benefiting from meditation or the physical practice of yoga. We offer variable discounts and work trade;  all access is decided on a case by case basis, however no one will be turned away for lack of funds.  Please email hello@twistyogaedmonds.comto inquire; we will do everything we can to ensure access, however scholarship must be arranged via email prior to your first class.

Family/partner membership discounts:

Families who practice together, stay together!  Yes, we do offer family discounts on Premier Membership.  If one household member is a full-paying monthly member, additional household residents receive 30% off in his/her monthly membership. Please see a manager to set this up.  Terms: Must reside in the same residence.  Applies to all family relationships: spouses, partners, mother/daughter, etc. Cannot be combined with any other offer.  If the primary member receives a discounted membership, then the secondary member’s discount = 30% MINUS the primary discount. 

Minors:

Minors are welcome to attend classes at Twist Yoga, either to attend with a grown up or come alone – so long as they don’t cause a disturbance. Parents or guardians will need to accompany minors during their first visit to complete the New Client Waiver.

Student discounts:

We offer need-based student discounts of up to 20% for Full time students (with valid student ID).  Please email us hello@twistyogaedmonds.com and we’ll work with you!  Discounts are offered on any *full priced* monthly membership and cannot be combined with any other offer or discount. Not valid on New Client Special.

Schedule Changes

Twist Yoga reserves the right to cancel or change the date, teacher or time of any class, workshop, or retreat. We will do our best to notify participants in a timely manner if this occurs. Please download and book your classes on our App for the most up-to-date schedule & to ensure the most effective communication for class cancellations and sell outs. If workshops, retreats or training are cancelled, we offer full refunds. We do not offer refunds, account credit or extensions due to changes, cancellations, or teacher substitutions on our drop-in schedule.